SenseABLE Services
“In a single interaction, customers decide to return; your actions, behaviours, and reactions to diverse customer needs will set you apart from your competition. It’s now necessary to adapt to a diverse and changing customer profile. People with disabilities alone are part of a “half-trillion-dollar market”.
– American Institute for Research, 2018
SenseABLE Services is our 2-day in-person and 1-day online training that focuses on diversity and inclusion within your customer service practices. We optimize your customer service experience and retention by providing you a customized toolkit that prepares you to create spaces where customers feel you had their needs in mind before they arrived.
Emotional factors comprise up to 70% of economic decision-making. Every interaction between your clients and your service drives their decision to return. Learn to use your organization’s unique assets to build strong connections and trust between you and your customers.
Upon completing this training, you and your team will be skilled in recognizing multiple ways your customers navigate sensory input and output, feel empowered to explore innovative and creative solutions to customer challenges and unique needs, and apply the high impact learning outcomes in your organization’s physical, cognitive and social environment.
“What if we made space for people to share what they feel – stumble a little while they try to find the words. What if before we jump in with judgement or support or a comment, we took the time to watch, listen, and really hear the intention?”
– Brandi Heather, CKO
Diversity and inclusion training that will optimize your customer service and retention.
Length3 Day TrainingAudienceCorporate & Small Businesses, Not For Profits, Service ProvidersFocusDiversity and Inclusion, Customer Service, Customer Diverse NeedsDownloads
