
“In a single interaction, customers decide to return; your actions, behaviours, and reactions to diverse customer needs will set you apart from your competition. It’s now necessary to adapt to a diverse and changing customer profile. People with disabilities alone are part of a “half-trillion-dollar market”.
– American Institute for Research, 2018
SenseABLE Services is our 2-day in-person and 1-day online training that focuses on diversity and inclusion within your customer service practices. We optimize your customer service experience and retention by providing you a customized toolkit that prepares you to create spaces where customers feel you had their needs in mind before they arrived.
Emotional factors comprise up to 70% of economic decision-making. Every interaction between your clients and your service drives their decision to return. Learn to use your organization’s unique assets to build strong connections and trust between you and your customers.
Upon completing this training, you and your team will be skilled in recognizing multiple ways your customers navigate sensory input and output, feel empowered to explore innovative and creative solutions to customer challenges and unique needs, and apply the high impact learning outcomes in your organization’s physical, cognitive and social environment.
I never thought an activity that included candy and sticks would have me considering inequalities and the outcomes of our actions like it did. It was eye-opening.
What I will continue to practice most is what you taught through actions, not only words. I have never learned from anyone who makes my opinion and input feel so valued, I want to give that to other people too.
Learning about the shapes and how important our differences are makes me feel more prepared to better support and connect with other people.
The best part? I would have to say learning more about diverse customer needs through the interactive activities we did and then discussing how they relate to us and our past/future experiences.
There are so many activities that I am going to continue to use in my day-to-day as I feel more confident, supported by my team, and prepared now.
“What if we made space for people to share what they feel – stumble a little while they try to find the words. What if before we jump in with judgement or support or a comment, we took the time to watch, listen, and really hear the intention?”
– Brandi Heather, CKO
Diversity and inclusion training that will optimize your customer service and retention.
Length3 Day TrainingAudienceCorporate & Small Businesses, Not For Profits, Service ProvidersFocusDiversity and Inclusion, Customer Service, Customer Diverse NeedsDownloads